Refund policy

Every PopFerry order is made to order. That means a real person prints your piece when you buy it, then ships it from a US facility. Because nothing sits on a shelf with your name on it, our return policy is a little different from a typical retail store. Here's how it works.

What we cover

Damaged or defective items

If your order arrives with a print defect, a manufacturing flaw, or shipping damage, we'll make it right. Send us a photo within 30 days of delivery and we'll either reprint and reship the order, or issue a full refund. Your choice.

Lost in transit

If your tracking shows the package never arrived, let us know within 30 days of the estimated delivery date. We'll work with the carrier and either reship or refund.

Wrong item received

If you ordered one design or color and got something else, we'll fix it. Photo of what you received plus your order number, and we'll reship the correct item at no cost.

Size exchanges

We get it, sizing apparel online isn't always easy. If your piece doesn't fit, we offer one size exchange per order under these terms.

Reach out within 14 days of delivery. The item must be unworn, unwashed, and in original condition.
You cover the cost of return shipping back to us.
We cover the cost of producing and shipping the new size to you.

Heads up: because every piece is made to order, the replacement takes the standard 5 to 10 business days to ship out, just like a new order.

What we don't cover

Buyer's remorse

Since each piece is custom-made for you, we can't accept returns for change of mind, no longer wanting the item, or "it didn't look like I expected." We do everything we can to make our product photos accurate. If you have any doubts before ordering, message us and we'll help.

Final sale items

Items marked "final sale" or sold during a sample sale aren't eligible for exchange or refund.

Care-related issues

Damage caused by washing, drying, or wearing outside our care instructions isn't covered. Each piece ships with a care label, and care info is on every product page.

How to start a return or exchange

Email info@popferry.com (or use our contact form) with:
- Your order number
- A photo if there's a defect, damage, or wrong item
- A short note about what's going on

We respond within one business day.

Refund timing

Approved refunds go back to the original payment method within 5 to 10 business days. Some banks take a couple extra days to post.

Address mistakes

Double check your shipping address before checkout. If a package gets returned to us because of an undeliverable address, we'll reach out to coordinate reshipment. You'll be responsible for the additional shipping cost.

Address mistakes

How to start a return or exchange

Email info@popferry.com (or use our contact form) with:

Your order number
A photo if there's a defect, damage, or wrong item
A short note about what's going on

We respond within one business day.

Refund timing

Approved refunds go back to the original payment method within 5 to 10 business days. Some banks take a couple extra days to post.

Questions

If anything's unclear or you want to talk through a situation before placing an order, email info@popferry.com. We'd rather answer questions up front than fix problems after.

Last updated: 05/07/2026